Returns & Refund Policy
At Nuevon, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make it right.
30-Day Money Back Guarantee
We offer a 30-day return window from the date you receive your order. If your item arrives defective, damaged, or simply doesn’t meet your expectations, you may request a refund or exchange.
Eligibility for Returns
To be eligible for a return:
-
The item must be in its original condition, unused, and with any tags or packaging intact.
-
A receipt or proof of purchase is required.
-
Returns must be initiated within 30 days of delivery.
Non-Returnable Items
-
Gift cards
-
Final sale or clearance items
-
Products that show significant signs of use or damage not caused by shipping
How to Start a Return
-
Email us at nuevonbrand@gmail.com with your order number and reason for return.
-
We’ll send you the return instructions and address for sending your item back.
-
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
Refunds
-
Approved refunds will be processed to your original payment method within 5–10 business days.
-
Please note that shipping costs are non-refundable.
-
If you received free shipping, the cost of return shipping may be deducted from your refund (unless the return is due to a damaged or defective product).
Exchanges
If you received a defective or damaged item, we’ll gladly send you a replacement at no extra cost.
Late or Missing Refunds
If you haven’t received your refund yet:
-
Check your bank or payment provider account.
-
Contact your credit card company, as it may take time before your refund is posted.
-
If you’ve done all of this and still haven’t received your refund, please contact us at nuevonbrand@gmail.com.