Shipping & Delivery Policy

At Nuevon, we aim to deliver your order quickly and safely, wherever you are in the world. Below are the details of our shipping process and what you can expect when shopping with us.


Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • You’ll receive an email confirmation once your order has been packed and shipped.


Estimated Delivery Times

  • Standard Shipping: 7–15 business days (depending on your location).

  • Delivery times may vary due to factors beyond our control, such as customs delays, weather conditions, or courier issues.


Tracking Your Order

  • Once your order has shipped, you’ll receive a tracking number via email.

  • You can use this number to monitor your shipment’s progress at any time.


Shipping Costs

  • We offer free or low-cost shipping on most orders. Any additional shipping fees will be displayed at checkout before you finalize your purchase.


International Shipping

  • We ship to most countries worldwide.

  • Please note that customs fees or import taxes may apply in your country, and these are the responsibility of the customer.


Lost or Delayed Packages

  • If your package is delayed beyond 30 days or appears lost, please contact us at nuevonbrand@gmail.com and we’ll work with the carrier to resolve the issue.

  • If confirmed lost, we’ll resend your order or issue a refund.


Wrong Address Policy

  • Please ensure your shipping address is correct at checkout. If a package is returned to us due to an incorrect address, you may be responsible for additional shipping fees to resend the order.


Contact Us

For questions about shipping or delivery, contact our support team anytime at nuevonbrand@gmail.com. We typically respond within 24 hours.